Missed bin – report it

Missed bin – report it

Your waste bin or bags needs to be left out by 7am. We do not always collect bins at the same time, especially during bad weather. So, please do not report a missed collection until after 4pm.

If your bin or bag has not been collected you can either report it on the day of collection after 4.30pm (Monday -Thursday) and after 3.30pm (Friday) or with 48 hours by calling 0300 300 8302.

If you miss your collection day, you can dispose of household waste at one of our tidy tips.

Possible reasons your bin may have been missed are as follows:

  • wrong bin - we can only collect the bins / bags scheduled for collection. Check your waste collection day (add link here to ‘your bin collection day page’) for more details
  • adverse weather conditions - please read the section below which explains how we deal with bin collections in adverse weather
  • recycling bins will not be collected if they contain non-recyclable items. Please ensure all your recycling is clean, dry has no food remains and is squashed before placing loose in your bin/bag.

Note: do not place recyclable items in either black sacks or plastic bags as your bin will not be collected.

If your bin is not collected, you will be asked to remove the non-recyclable items before the next collection.

Christmas and New Year bin collections
Scheduled collection dayRevised collection day
Monday, 21 DecemberSaturday, 19 December
Tuesday, 22 DecemberMonday, 21 December
Wednesday, 23 DecemberTuesday, 22 December
Thursday, 24 DecemberWednesday, 23 December
Friday, 25 DecemberThursday, 24 December
Monday, 28 DecemberNo change
Tuesday, 29 DecemberNo change
Wednesday, 30 DecemberNo change
Thursday, 31 DecemberNo change
Friday, 1 JanuarySaturday, 2 January

Garden waste bins

Garden waste bins and bags must contain only garden waste. For a reminder of what is accepted in your garden waste collection.

Please remember to not exceed the 10kg weight limit of the garden bag (North of region only).

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Part emptied / overloaded bins

We will not empty a bin if it's overloaded; that is, if it is too heavy, causing a hazard to the crew or if there is a risk of spillage. Overloading and frozen contents can also result in a bin being part-emptied.

We will return to collect these on the next scheduled collection providing the householder has removed the load or blockage. If you have large items you might want to arrange a bulky waste collection (add link to this page)

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Obstruction

You can help out waste collection crews by ensuring that you do not park in a way which obstructs access.

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